Owner Solution Sales Representative
Company: Vacatia
Location: Orlando
Posted on: April 2, 2026
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Job Description:
Job Title: Owner Solution Sales Representative Department: Owner
Solutions Location: Orlando, FL (hybrid remote/in person position)
Reports To: Lauren Rodriguez About Vacatia Vacatia is redefining
the timeshare experience for owners, guests, and resorts. As a
resort management and technology company, we specialize in helping
independently managed timeshare properties compete and thrive. Our
Owner Solutions team plays a key role in this mission by supporting
owners through every stage of their ownership journey, from
engagement and education to resale and transition services.
Position Summary We’re looking for a personable, motivated, and
solution-oriented Owner Solution Sales Representative to join our
growing team. This role will be responsible for handling both
inbound and outbound communications with timeshare owners,
primarily focused on addressing feedback, answering questions, and
supporting resale and exit solutions. The ideal candidate is a
skilled communicator with a customer-first mindset and a drive to
help owners find the best solution for their needs—whether that’s
staying engaged with their ownership or transitioning out. Key
Responsibilities Handle inbound phone calls and emails from owners
with questions, concerns, or feedback related to their ownership
experience. Proactively conduct outbound calls and emails to follow
up on inquiries, provide information, or present Vacatia’s resale
solutions. Educate owners on available options including resale
assistance, rental programs, transition support, and owner
benefits. Identify opportunities to provide added value, resolve
pain points, and promote Vacatia’s services in a consultative
manner. Maintain accurate records of all communications and
interactions in CRM systems. Collaborate with internal departments
such as Resort Operations, Marketing, and Product to escalate
issues or enhance the owner experience. Continuously stay informed
on product offerings, resale trends, and timeshare market dynamics
to provide expert guidance to owners. Qualifications 2 years of
experience in a customer service, sales, or account management
role—preferably in real estate, hospitality, or vacation ownership.
Strong communication skills, both verbal and written, with a warm
and professional tone. Comfortable managing both inbound and
outbound outreach. Empathetic listener and persuasive communicator
with a consultative approach to sales and support. Self-motivated
and organized with strong follow-up and multitasking abilities.
Familiarity with CRM platforms such as Salesforce is a plus. A
genuine interest in helping people and improving their experience
with vacation ownership. Why Join Vacatia? Be part of a
purpose-driven company reinventing an entire industry. Work in a
collaborative, tech-savvy, and growth-oriented environment. Enjoy
competitive compensation, performance incentives, and opportunities
for advancement. Help shape the future of vacation ownership and
create positive outcomes for owners across the country.
Keywords: Vacatia, Fort Pierce , Owner Solution Sales Representative, Sales , Orlando, Florida
