COORDINATOR-SERVICE - US
Company: Stewart & Stevenson LLC
Location: Fort Pierce
Posted on: June 25, 2019
We are Stewart & Stevenson. Our unique line-up of products and
services means that you ll get exposure to a broad range of
industries including oil & gas, power generation, construction,
transportation, marine, mining and agriculture. With more than 1300
employees in 64 locations in the U.S. and abroad, our small,
customer-focused teams share a common commitment to the quality and
value of service.
Reporting to the Service Manager, the incumbent is responsible for
the general administration and coordination of the service
department. Overall, responsibility includes opening and managing
service, warranty, inter-company warranty requests, commissioning,
sales and paint jobs. Monitor material and labor cost of all
non-sales order service, paint and billable jobs done outside of
production by any department within S&S; review costs and
prepare invoices upon completion of work. Prepare monthly cost
analysis for labor and materials (warranty and service). Act as
liaison with the finance department.
*Review daily timecards and input into Timetrac; submit to Group
Leader or Service Manager for review and approval; forward to
payroll highlighting overtime on billable and warranty jobs.
*Assign labor allocation between jobs; monitor dated orders and
creating weekly tracking reports.
*Manage billing orders and tracking the cost comparison of margins
(job cost vs. invoiced amount).
*Manage back orders and review job costing; submit job costing for
approval to close, monitor outstanding orders that require
approvals, close service jobs.
*Review and allocate Work in Progress (WIP) monthly.
*Create journal entries to allocate costs to the appropriate
accounts for cross border service jobs and Pcard purchases.
*Maintaining open purchase orders for existing jobs; track
outstanding purchases not received on jobs, monitoring for
cancellations, parts added by production planning, outside labors
and OTB purchases done by purchasing.
*Ensure all sale files contain correct documentation such as,
purchase orders, shipping documents, quotes, job costing, customer
signed change orders and any additional documentation (SOX
compliance documents including signed warranty approvals and
customer acceptances) for service.
*Maintain complete service history files and creating customer
service detail summaries.
*Confirm parts and labor rates, adjustments to approved warranty
amounts once job is completed. Ensure all documentation is accurate
for auditing (Billable - Warranty).
*Coordinate all facets relating to field service work for domestic
and international travel including: vaccinations, review SOS
procedures, passport requirements, entry visas, invitation support
documents, cash advances and any requested Pcard limit
*Enter materials into Bills of Materials (BOMs) for service jobs;
prepare weekly summary of open service orders.
*Reviewing daily field service reports check and balance labor and
parts costs for field service, ensure parts required are ordered
and/or sent to technicians in the field.
*Monitor service vehicle usage reviewing service truck sheets,
reviewing sign in/out sheets from security for service vehicles
leaving the yard.
*Other duties as assigned and/or required relating and supporting
the service department.
High School Diploma or General Education Degree (GED) and five to
seven years related experience required. Associates or Bachelor's
degree strongly preferred.
* Ability to perform work accurately and thoroughly.
* Ability to organize and direct a project to completion.
* Ability to effectively build relationships with customers and
* The trait of being dependable and trustworthy.
* Ability to communicate in writing clearly and concisely.
* Ability to communicate effectively with others using the spoken
SKILLS & ABILITIES:
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Prior experience with JD Edwards service system preferred.
Certificates & Licenses
Additional Qualifications Preferred:
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class.
Keywords: Stewart & Stevenson LLC, Fort Pierce , COORDINATOR-SERVICE - US, Other , Fort Pierce, Florida
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