Professional Relations Representative

Company: Treasure Coast Hospice
Location: Fort Pierce
Posted on: July 31, 2022

Job Description:

Job Description Key Result Areas Position Description Title: Professional Relations Representative Exempt Status: Exempt Supervisor: Director of Business Development Location: Covering St. Lucie &/or Martin Counties Definition The Professional Relations Representative primary responsibility is to educate physicians and other healthcare providers on the benefits of hospice services to patients with a life expectancy of six months or less. Responsible for increasing referrals and admissions for Treasure Coast Hospice services by developing successful relationships and educating medical/professional referral sources within an assigned geographic and/or medical provider area. Communicate regularly with staff and referral sources to solidify acceptance and allegiance throughout the service area. Qualifications High school diploma or equivalency preferred. Bachelor---s degree in business, marketing or related field preferred or a combination of equivalent education or work experience. Three (3) year---s experience working with physicians and providers either as a healthcare and/or sales/marketing professional. Professional sales training desired. Hospice experience preferred. Must demonstrate professional oral and written communication skills. Proven sales record required. Established relationships a plus. Sales and marketing and referral development through establishing relationships with healthcare providers--- required. Valid Florida driver---s license, auto insurance and reliable means of transportation to perform job duties. Attendance is a condition of employment. Driving to meet with referral sources. Key Result Areas Responsible for overseeing the successful operation of the admissions department, including forecasting and fulfilling referral, admissions and census goals for the organization based on market data. Pursues new and maximizes existing referral sources through development of successful relationships and education of the community and health care partner (i.e.) HMO---s physicians, nursing homes, assisted living facilities and hospitals. Evaluates the effectiveness of the referral process through interviews, periodic meetings and provider satisfaction surveys of health care and community partners. Responsible for the performance of the admissions team as measured by response time, conversion rate, appropriate admissions and review of patients not take under care (NTUC). Responsible for developing, monitoring and reporting quality indicators along with utilization data at the quarterly quality meetings. Secure, maintain and nurture highly competent, motivated and productive teams as measured by employee satisfaction surveys, completion of mandatory education/CEU requirements and on-going development activities. Assure compliance with federal and state laws and regulations and policies as measured by complete referral and accurate admission documentation. Participate as an active supporter of the Treasure Coast Hospice compliance program, including an emphasis to report, as well as complying with all Federal, State and Local laws as well as the organization---s compliance program. Serve on the organization---s Compliance Committee quarterly. Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned. OSHA Category Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues). Working Conditions Typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Active - Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets. Going out to research the needs of other companies and learning who makes decisions about purchasing. Contacting potential clients via email or phone to establish rapport and set up in ---person meetings Sedentary --- Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria met. The work is required to have close visual acuity such as/preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading. Daily driving across counties. EEO/Drug Free Workplace

Keywords: Treasure Coast Hospice, Fort Pierce , Professional Relations Representative, Other , Fort Pierce, Florida