Service Advisor at Coggin Acura
Company: Coggin Automotive Group
Location: Fort Pierce
Posted on: May 9, 2022
Job Description:
Overview:Do you have a passion for developing talent, providing
exceptional guest experiences, and being an innovator in the
automotive industry? As a Service Advisor at Coggin Acura, you will
have the opportunity to make a positive impact on our business and
in the lives of our team members and customers every day. We are
looking for an energetic, customer-focused Service Advisor who will
help us redefine the car-buying experience. Does this sound like
you? Apply now!Benefits:Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member's
eligible!)Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness
and hospital indemnity plans
- Up to 8 weeks paid paternal leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Company paid Life Insurance
- 401k with company match
- Holiday Deferment Pay with company matchLearning, Tuition
Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning
Management System
- Professional growth and development opportunitiesAdditional
advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service
repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus
opportunitiesResponsibilities and Qualifications:The Service
Advisor is the face of the dealership for service customers. It is
the Service Advisor's responsibility to present and sell needed
products, and or, services to the customer in a professional manner
while adhering to the manufacturer's published maintenance schedule
and requirements. In doing so it is expected that the Service
Advisor will build rapport with the customer to promote customer
satisfaction and customer retention.
- Greet customers in a timely, friendly manner and obtain
pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their
vehicles in accordance with manufacturers' specifications
- Generate and provide customer with a complete and accurate
estimate of repair
- Establish and communicate completion time of repair with
customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up
resulting in return visits, increased sales and admirable CSI
(Customer Satisfaction Index)
- Strictly follow the manufacturer's warranty guidelines and
procedures
- Conduct business in an honest manner that maintains the
manufacturer Customer Satisfaction Index (CSI) at or above Asbury's
specified goal(s) in service for district, regional and national
scores
- Comply with all federal, state and local laws, and company
policy, regarding the safeguarding all customer, company and
manufacturer information, as well as customers vehicle and
property
- Must be able to manage in a fast paced work environment with
limited supervision
- Must have great customer service, phone and computer
skills
- Previous automotive Service Advisor experience heavily
preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background &
drug test)IND4
Keywords: Coggin Automotive Group, Fort Pierce , Service Advisor at Coggin Acura, Other , Fort Pierce, Florida
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