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Quality Technician

Company: Nilfisk Advance
Location: fort pierce
Posted on: May 3, 2021

Job Description:

MAJOR FUNCTION:

Knowledge of cold and hot water pressure washers and water recovery systems, able to quickly troubleshoot technical problems (Mechanical, electrical, plumbing, combustion and vacuum).

Familiar with a variety of the field concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks; A wide degree of creativity and latitude is expected.

Ability to communicate complex technical issues in business language, demonstrate ownership and manage incident resolution from end-to-end in a highly responsive manner, escalate and provide visibility, as appropriate.

Interact with distributors and end users providing advanced technical support through phone, video, chat and e-mail support or face-to-face when required.

Ensuring that the highest levels of service are delivered to our customers; resulting in world class levels of customer satisfaction and retention.

DUTIES AND RESPONSIBILITIES:

Responsible for non-conformance parts, components and machines. Responsible to provide Technical Assessment and/or Evaluation of any RMA (as per request). Responsible for providing RMA estimates in a timely manner to RMA Technical Service Department.

4. Responsible for initiating and completing all RMA related freight claims.

5. Responsible for evaluating, verifies, inspects, scraps, tests and or repairs and releasing machines to customers and or finished goods inventory (if applicable).

6. Supports technical assessment to the Assembly and Testing Stand Areas (as required).

KNOWLEDGE AND PERSONAL ATTRIBUTES:

Exceptional interpersonal and communication skills - both verbal and nonverbal. Good command of English language for professional level communication with customers. Demonstrated ability to think critically and logically under pressure. Must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities and maintaining focus. Must have a strong aptitude for technologies and company policies. Must be customer centric and believe in global teamwork, collaboration, adaptability and initiative. Demonstrate leadership abilities and the ability to make quick decisions while maintaining a calm, professional presence during high stress times. Must work well with teams and have a positive winning attitude. Responsibility for the accurate impact analysis of the customer service consequences of new initiatives and products, identifying resultant savings or costs, and driving successful implementation. A skilled and experienced Technical Support professional, with sound knowledge of Contact Centre performance management techniques, technology, processes and data. Ability to understand the financial implications and be cost conscience. Prior technical support experience demonstrating and high attention to detail with the ability to understand complex workflow systems. Excellent logical problem-solving skills and must meet Quality standards in place and be able to keep KPI measurements. Must be able to lift to 50 lbs. and can maneuver machinery. Must be able to work under warm, hot, and humid environmental conditions.

MINIMUM REQUIREMENTS

* High school diploma or equivalent; previous machine, mechanical, technical and/or electrical experience preferred.

COMPUTER SKILLS:

* Proficiency in use of MS Word, Excel, PowerPoint and Outlook email. * Working knowledge of ERP systems, and willingness to learn.

Nilfisk, Inc., is an Affirmative Action/Equal Employment Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

Keywords: Nilfisk Advance, Fort Pierce , Quality Technician, Other , fort pierce, Florida

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