Hotel Front Desk / Night Audit

Company: Hutchinson Island Plaza Hotel & Suites
Location: Fort Pierce
Posted on: May 3, 2021

Job Description:

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasksManage in-person and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with computer systemsUnderstanding of how travel planning websites operate, like Third Party Booking Sites and TripAdvisorCustomer service attitudeExcellent communication and organizational skills

Keywords: Hutchinson Island Plaza Hotel & Suites, Fort Pierce , Hotel Front Desk / Night Audit, Other , Fort Pierce, Florida