Learning and Development Facilitator - Contact Center

Company: Change Healthcare
Location: Fort Pierce
Posted on: November 20, 2020

Job Description:

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference. Learning and Development Facilitator-  Contact Center

Overview of Position

The main function of the Learning and Development Facilitator is to deliver    a range of engaging learning content for multiple programs utilizing adult learning principles.

What will be my duties and responsibilities in this job?

Delivers new hire and refresher content to groups and individuals covering a range of technical, operational, and soft skills areas within specified program(s) virtual or in person

Facilitates content using adult learning techniques to ensure retention and transfer of learning

Manage all logistics/resources for program i.e.: online training tools, learner access, and training rooms, virtual or in person

Continually assists in analyzing and assessing learning needs and materials as a Subject Matter Expert for their assigned programs

What are the requirements needed for this position?

Bachelor’s degree in adult teaching/training/development, education, communications or related field

3+ years of contact center training experience which includes software/technical training

3 -5 years of virtual and in person training

Intermediate-Advanced knowledge and experience with computer applications, such as Microsoft Word, Excel, Visio and PowerPoint, and Teams in a business setting

Intermediate-Advanced knowledge of online learning processes and principles

What other skills/experience would be helpful to have?

Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills

Ability to work independently and manage one’s time

Advanced knowledge of facilitation skills and classroom management

Experience conducting learning sessions using a variety of methodologies; such as role playing, simulations, team exercises, group discussions, and videos, within online/virtual learning and in-person classroom environments

Demonstrates teamwork, problem solving, engagement, and adaptability

What are the working conditions and physical requirements of this job?

General office/classroom demands

How much should I expect to travel?

30% travel to other sites

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf  to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Fort Pierce , Learning and Development Facilitator - Contact Center, Other , Fort Pierce, Florida