IT Coordinator

Company: MV Transportation
Location: Fort Pierce
Posted on: March 14, 2020

Job Description:

MV Transportation is seeking an IT Coordinator to provide support for basic incident resolution, troubleshooting, remove & replace and requests reported by the staff. Responsibilities include initial assessment, triage, research, exchange, RMA, and resolution of basic incidents and requests regarding the use of approved software products, hardware and computer equipment. The IT Coordinator is responsible for collecting information through a customer conversation, analytics, accessing support tools, and additional support staff if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources as needed.

Responsibilities:

--- Provides telephone, email, and local support for technology on the vehicles and property.
--- Address and resolve basic incidents and requests; logs all incidents and requests, engages service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
--- Creates a positive customer support experience, ensuring timely resolution or escalation, handling customers with a professional attitude.
--- Provides a single point of contact for MV employees requesting technology assistance.
--- Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Documents resolutions and updates the customer facing and IT staff knowledge bases.
--- Grows general knowledge of current division products increasing ability to resolve requests on first contact.
--- Provides after hours and on-call support as required.
--- Performs other duties as assigned.

Talent Requirements:

Required:

--- Ability to learn customer support processes and techniques.
--- Strong analytical skills.
--- Ability to solve problems.
--- Competency with Microsoft Office Suite.
--- Competency with Microsoft Windows 7/8/10.
--- Ability to communicate with all levels of management and company personnel.
--- Two (2) + years of Service Desk experience in a large user environment.
--- General knowledge of network/LAN, file and print servers, printers.

Preferred:

--- Ability to multi-task while engaging customers. Must be able to speak with customers and enter information into incident forms concurrently.
--- Experience with Service Now ITSM tool.
--- Clear and distinct telephone speaking voice.
--- Good verbal and writing skills.
--- Experience with Knowledge Centered Support (KCS).
--- A+ or Network + Certification.
--- Microsoft Certifications.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Keywords: MV Transportation, Fort Pierce , IT Coordinator, Other , Fort Pierce, Florida