Company: MV Transportation
Location: Fort Pierce
Posted on: March 14, 2020
MV Transportation is seeking an IT Coordinator to provide
support for basic incident resolution, troubleshooting, remove &
replace and requests reported by the staff. Responsibilities
include initial assessment, triage, research, exchange, RMA, and
resolution of basic incidents and requests regarding the use of
approved software products, hardware and computer equipment. The IT
Coordinator is responsible for collecting information through a
customer conversation, analytics, accessing support tools, and
additional support staff if needed. Problems beyond the scope of
their ability or responsibility are resolved by engaging in a
timely manner other service resources as needed.
--- Provides telephone, email, and local support for technology on
the vehicles and property.
--- Address and resolve basic incidents and requests; logs all
incidents and requests, engages service desk resources or
appropriate service resources to resolve incidents that are beyond
the scope of their ability or responsibility.
--- Creates a positive customer support experience, ensuring timely
resolution or escalation, handling customers with a professional
--- Provides a single point of contact for MV employees requesting
--- Analyzes and resolves incidents and requests regarding use of
application software or hardware. Logs and tracks incidents and
requests from identification through resolution. Documents
resolutions and updates the customer facing and IT staff knowledge
--- Grows general knowledge of current division products increasing
ability to resolve requests on first contact.
--- Provides after hours and on-call support as required.
--- Performs other duties as assigned.
--- Ability to learn customer support processes and techniques.
--- Strong analytical skills.
--- Ability to solve problems.
--- Competency with Microsoft Office Suite.
--- Competency with Microsoft Windows 7/8/10.
--- Ability to communicate with all levels of management and
--- Two (2) + years of Service Desk experience in a large user
--- General knowledge of network/LAN, file and print servers,
--- Ability to multi-task while engaging customers. Must be able to
speak with customers and enter information into incident forms
--- Experience with Service Now ITSM tool.
--- Clear and distinct telephone speaking voice.
--- Good verbal and writing skills.
--- Experience with Knowledge Centered Support (KCS).
--- A+ or Network + Certification.
--- Microsoft Certifications.
MV Transportation is committed to as policy of Equal Employment
Opportunity and will not discriminate against an applicant or
employee on the basis of race, color, religion, creed, national
origin or ancestry, sex, physical or mental disability, veteran or
military status, genetic information or any other legally
recognized protected basis under federal, state or local laws,
regulations or ordinances. The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on
Where permissible under applicable state and local law, applicants
may be subject to a pre-employment drug test and background check
after receiving a conditional offer of employment.
Keywords: MV Transportation, Fort Pierce , IT Coordinator, Other , Fort Pierce, Florida
Didn't find what you're looking for? Search again!