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Customer Service Representative

Company: RADICAL COSMETICS
Location: Fort Pierce
Posted on: February 3, 2020

Job Description:

Radical Cosmetics is seeking a Customer Service Representative who will receive and process all new incoming orders, resolve issues, handle inquiries, and interact with other departments. Customer Service Representative will regularly communicate with customers via phone, in person or email.
Work Hours: Monday - Friday (9am-5pm)
Responsibilities include:



  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
  • Candidate must be a self-starter and be able to work under pressure
  • Have prior customer service experience
  • Spanish a PLUS



    Minimum Required Qualifications
    Associates Degree in Business or related field or equivalent experience. Must pass background and drug test. Basic math skills Must know Microsoft office (Intermediate to expert level) Must have 2+ years Excel Knowledge Mandatory - DO NOT APPLY IF YOU HAVE NO EXCEL EXPERIENCE.
    Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
    Problem solving Planning/organizing Quality Control Productivity Adaptability Dependability
    PHYSICAL REQUIREMENTS & WORKING CONDITIONS This position requires sufficient physical ability to work in a typical office setting and interact with processing and assembling areas. Must be able to lift 30-40 Lbs when needed.
    Job Type: Full-time
    Salary: $13.00 /hr

Keywords: RADICAL COSMETICS, Fort Pierce , Customer Service Representative, Hospitality & Tourism , Fort Pierce, Florida

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