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Visitor Services Associate

Company: A.E. Backus Museum & Gallery
Location: Fort Pierce
Posted on: August 4, 2022

Job Description:

Job Description VISITOR SERVICES ASSOCIATE (PART-TIME) The Visitor Services Associate is a part-time, front-facing customer service and administrative position that supports the Backus Museum---s daily activities. The Visitor Services Associate is the primary staff representative to the public, responsible for daily admissions; all on-site sales in the Museum Store; conveying general information about the exhibitions on display; maintaining the order and cleanliness of the facilities; and other services visitors may require for a positive and rewarding experience at the Backus Museum. A warm, polite, respectful, responsive, polished, dependable individual with a positive attitude, good judgment, with attention to processes and details is necessary for success in this position. As the primary staff representative to the public, the Visitor Services Associate is the first and often only staff person welcoming and interacting directly with visitors. The Visitor Services Associate has regular contact with Museum members, board members, donors and sponsors, volunteers, artists and other key constituents and stakeholders. The Visitor Services Associate position is non-exempt, and works one designated weekday with two rotating weekend days per month (typically 8-16 hours/week) with occasional exceptions. All Museum staff positions may require additional intermittent evening and weekend work availability to support special events. Starting salary rate is $11.00/hour. RESPONSIBILITIES Daily management of the front desk, including admissions, telephone, cash register and cash management, etc. Facilitating all on-site sales, including Museum Store merchandise, Represented and Exhibiting Artist sales, as well as juried competition entry fees, special event fees, raffle ticket sales, general donations Welcoming and orienting visitors, conveying general information Maintaining the cleanliness and safety of the facilities for guests Taking program reservations by phone or in person KEY ACTIVITIES Opens and closes the facility for business, including de/activating security alarm; turning on/off lights, ambient gallery music, orientation video; checks restrooms for toilet paper; performs periodic surface cleaning and sanitizing activities; inspects and straightens with level works of art hanging askew; picks up trash outside and around Outdoor Mural Plaza before opening that may give a poor first impression to visitors Opens, runs and closes the POS cash register, accounting for and balancing all daily sales activities (cash, checks, credit cards, gift certificates), preparing daily deposits Acts as Museum Store sales associate, knowledgeable of available products, and making sales with any applicable discounts Maintains stock and display in the Museum Store when sales are made; occasionally assembles reproductions into ready-made frames, compiles correspondence notecard sets, or prices items as needed Makes sales of any Represented artists and Exhibiting artists sales of original art, records sales Accepts formal offers and deposits on Consignment Paintings, contacting and coordinating with Director of Exhibitions & Consignments Receives and catalogs juried exhibition entries and fees according to guidelines Promotes annual memberships, special events, raffle ticket sales Maintains sales records for annual raffle ticket sales from front desk, fulfilling mail, phone, and online orders Collects program reservations, meeting RSVPs, waiting lists, or other response lists Takes outgoing mail to street; retrieves any incoming mail daily General office administration tasks, with other duties as assigned Functional Relationships: Reports to the Executive Director and the Visitor Services Manager. Works closely with the Visitor Services staff, Museum Store Manager, Director of Exhibitions & Consignments, Information Specialist, volunteers and the public. This position is classified as Non-Exempt. Qualifications: Associate---s or Bachelor---s degree preferred, and/or relevant front-facing retail experience, especially in a museum, attractions, or nonprofit environment; basic/working knowledge of Microsoft and Google office programs (especially MS Office and Google Workspace); good time/task management and organizational skills, customer service and interpersonal skills, ability to work with others in a fast-paced environment.

Keywords: A.E. Backus Museum & Gallery, Fort Pierce , Visitor Services Associate, Hospitality & Tourism , Fort Pierce, Florida

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