Phlebotomist IV -Group Lead- Fort Pierce, FL req58020
Company: Quest Diagnostics
Location: Fort Pierce
Posted on: April 6, 2021
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Job Description:
Job Description
Rep PS IV (Phleb) -Group Lead- Fort Pierce, Florida - Monday to
Saturday
Go the extra mile. Patients and Physicians rely on our diagnostic
testing, information and services to help them make better
healthcare decisions. These are often serious decisions with far
reaching consequences, and require sensitivity, tact and a clear
dedication to service. It's about providing clarity and hope.
In Patient Services you will work for the world leader in the
industry, with a career where you can expand your skills and
knowledge. You'll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about
the work we do and the people we serve.
At Quest, Patient Service roles are tremendously important - it is
a patient-focused role where it is essential to remember that there
is a life and person behind every test tube. Your skills are
critical, as is your ability to work with the patients. The role is
varied and offers a developing career in Phlebotomy due to the
scale and reach of Quest. You can grow and improve your skills in a
fast-moving, supportive team environment. Most importantly, you can
help us make a real difference.
Job Summary
The Patient Service Representative IV - Group Lead (PSR IV - Group
Lead) represents the face of our company to patients who come to
Quest Diagnostics, both as part of their health routine or for
insights into life-defining health decisions. The PSR IV must have
a deep understanding and knowledge of established practices and
procedures and creates an atmosphere of trust and confidence to our
patients, customers, clients and internal leadership. The PSR IV
must ensure that daily work of the Patient Service
Center/Mobile/Long Term Care/In-Office Phlebotomy is completed
accurately and on time. The PSR IV is also responsible in providing
the Supervisor or Functional Patient Services Manager with Patient,
Client, Field, Compliance, Training, Metrics and Administrative
support as needed in the Patient Service Region. The PSR IV must
function as a backup to the Patient Services Supervisor and carry
out duties and responsibilities in his/her absence.
The PSR IV demonstrates Quest Leadership Behaviors while focusing
on process excellence skills and sensitivity to confidentiality and
accuracy to patient information. This role is held accountable for
Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP)
activity in the territory, including opening and closing both PSCs
and IOP locations. Successful applicants may be assigned to work
and direct daily activity in a doctor's office, a patient service
center, in a house call environment, long term care or as business
needs dictate. Will be required to act as a coach, mentor,
instructor, and resource advisor for new employees and provide
effective onboarding services to new clients. They will also act as
a point of contact to staff in the region and provide regular input
to the Supervisor or Functional Patient Service Manager. In
addition, the PSR IV must portray leadership capabilities and a
higher level of customer facing skills including; verbal and
written communications, problem solving, and collaboration with
multiple functions, such as: Sales, Laboratory Testing Services, IT
connectivity, Billing, and Logistics due to their specialty and or
complex test orders. The PSR IV must be capable of handling
multiple priorities in a high volume setting.
Job Accountabilities (Responsibilities)
Job Requirements
Physical Requirements
[All requirements are subject to possible modifications to
reasonably accommodate individuals with disabilities. All duties
and requirements are essential job functions.]
Required Education
Work Experience
Keywords: Quest Diagnostics, Fort Pierce , Phlebotomist IV -Group Lead- Fort Pierce, FL req58020, Healthcare , Fort Pierce, Florida
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