Collections Specialist
Company: ICBD
Location: Fort Lauderdale
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Collections
Specialist—Behavioral Health – Exact Billing Solutions (EBS)
Lauderdale Lakes, FL Who We Are Exact Billing Solutions is a unique
team of revenue cycle management professionals specializing in the
substance use disorder, mental health, and autism care fields of
healthcare services. We have extensive industry knowledge, a deep
understanding of the specific challenges of these markets, and a
reputation for innovation. With our proprietary billing process,
EBS is the oil that brings life to the engines of its partner
healthcare companies. EBS is poised for exponential growth, and we
are building out our teams to support the expansion of global
operations. Part of the ICBD family office portfolio, Exact Billing
Solutions combines entrepreneurial speed with the financial
discipline of a self-funded, founder-led organization. Our growth
reflects a proven ability to solve complex healthcare challenges
with operational precision, scalable systems, and client-first
innovation. Our Origin Story Exact Billing Solutions was launched
to address one of healthcare’s most persistent challenges: the
burden of billing and insurance administration on providers. With
firsthand knowledge of how inefficiencies in revenue cycle
management drain resources from patient care, our founder built a
company dedicated to removing obstacles, accelerating cash flow,
and delivering peace of mind to clients across specialties.
Recognition & Awards Exact Billing Solutions contributes heavily to
the success of the broader ICBD family office ecosystem and
benefits from the recognition awarded to other portfolio companies,
including: Inc. 5000, 2024 – Top 5 Fastest-Growing Private
Companies in America (ABA Centers of America) EY Entrepreneur Of
The Year® U.S. Overall Florida Trend Magazine – 500 Most
Influential Business Leaders About the Role Are you an experienced
behavioral health collections professional ready to take your
career to the next level with a growing, fast-moving company? You
could be our Collections Specialist—Behavioral Health, responsible
for effective communication and coordination with insurance
companies and clients to obtain the maximum benefits for clients.
We work with multiple expanding clinic locations, so timely
collections are critical to our operations. The work you will do
can make a real difference in the lives of client families and kids
by allowing our partners to open clinics where they are desperately
needed. Requirements Review and manage assigned AR inventory to
ensure timely follow-up on outstanding claims. Investigate and
resolve denials, rejections, and underpayments by working directly
with payors, and internal teams. Submit corrected claims, appeals,
and additional documentation as required to secure reimbursement.
Document all collection activities clearly and accurately within
our systems. Monitor payor trends and escalate recurring issues to
leadership. Meet or exceed daily, weekly, and monthly productivity
and quality standards. Support special projects and process
improvement initiatives as assigned. Maintain effective
communication with third-party insurance carriers to resolve issues
that impede cash flow and detract from patient/member satisfaction
Monitor and create reports on key metrics such as cash collections,
days outstanding, unbilled claims, denials, daily census, etc.
Status claims and add notes in the patient accounting system
(CollaborateMD) Escalate any payor or client claim issues to
department leadership Establish/maintain effective communications
with the leadership team to ensure that all third-party guidelines
are satisfied Update patient demographics and insurance information
as needed Ability to meet KPI established metrics for productivity
Qualifications Associate's degree (preferred) Behavioral health
out-of-network billing: 3 years of experience Knowledge and
experience with CollaborateMD EMR and billing software programs
Experience with ABA therapy preferred Experience/knowledge with CPT
and ICD10 codes preferred Claims denial experience with follow up
from payers including appeals Benefits 21 paid days off (15 days of
PTO, which increases with tenure, plus 6 holidays). Flexible
Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match. Exact Billing
Solutions (EBS) Culture Integrity. Dependability. Attention to
detail. All our team members exhibit these qualities when it comes
to doing business. And when it comes to the business of supporting
a team, as a company, we offer no less to our team members. We’re a
fast-paced, growing company delivering services that allow our
clients to spend more time helping people. At the end of the day,
it’s people, not numbers, that drive our success. Exact Billing
Solutions participates in the U.S. Department of Homeland Security
E-Verify program.
Keywords: ICBD, Fort Pierce , Collections Specialist, Accounting, Auditing , Fort Lauderdale, Florida
